Connection Reform Customer area

The page provides information on upcoming and past webinars related to the Connections Reform, including registration details and links to watch archived sessions.

The page outlines the updated timeline for the Connections Reform, detailing key dates and milestones for the delivery of connection offers. 

If you need clarification on any part of the Pipeline Formation process, download the FAQs.

The page provides information on how to raise queries or complaints regarding pipeline outcomes, including the necessary steps and supporting documentation required.

The page provides guidance on the updated queue management process for electricity connections, including steps to ensure projects progress at their contracted rate and free up capacity for new project.

The page provides access to the Connections Portal, where customers can apply for connections, track application progress, and manage key milestones.

Learn more about this new measure designed to strengthen GB’s connections pipeline  

We have introduced a new customer support model for Transmission connected customers, designed to provide a more consistent experience throughout the offer review and acceptance process.