Connections Portal
The portal has been designed to transform all customers' connections journey and account management. The portal has digitised the application process and includes the following high-level functionality:
- Apply for connections and other agreements online.
- Monitor live applications and track progress.
- Access to signed contract documents.
- View key milestones/ milestone management.
- Communicate directly with your Connections contract manager.
Register to use the portal
Each company is required to set up and register a super user. The super user has the authority to approve registrations for four other standard users within their company without waiting for approvals from NESO.
For a detailed, step-by-step look at how to register as a standard and super user, refer to the user guide in the key documents section below.
Only register a portal account if you wish to connect to the National Electricity Transmission System (NETS), the high-voltage transmission system operated by NESO. For connections to the Distribution Network Operator (DNO) network, which owns and operates the infrastructure that connects homes and commercial properties to the NETS, contact the relevant provider.
Key documents
How to videos
Webinar materials
| Queue Management Demonstration | Webinar | Slides | Q&As |
| All users stakeholder workshop | Webinar | Slides | Q&As |
| Connections Portal DNO stakeholder session | Webinar | Slides | Q&As |
| Connections Portal full release | Webinar | Slides | Q&As |
| Connections Portal early adopter | Webinar | Slides | Q&As |
| Connections Portal show and listen events | 16 May 2022 - webinar | 24 Feb 2022 - webinar | Q&As |
Platform Development
Stakeholder input has been key to shaping the Connections portal. Since May 2022, we've been engaging with customers and stakeholders through a series of workshops and webinars to deliver the first release.
We run a regular schedule of webinars and workshops to understand your experience of the portal and shape future functionality. Please see our calendar for upcoming events, or sign up to the connections newsletter to be the first to hear of events and planned releases.