Delivery Body Updates & Events
Customer Survey Report
This report summarises the results of our annual customer survey, providing insights into customer experiences, satisfaction levels, and feedback across our services.
It highlights what customers value most, identifies areas for improvement, and outlines the actions we are taking to enhance the overall customer experience.
Thank you to everyone who took the time to share their feedback and help shape future improvements
2026/27 Operational Plan
The Capacity Market Operational Plan provides an overview of the key activities, milestones and timelines that support the delivery of the Capacity Market each year. Covering both the T-1 and T-4 Auctions, the plan is aligned with the Capacity Market Regulations and Rules and brings together key milestones across Government, NESO and Delivery Partners.
The Operational Plan is designed to help participants understand the stages of the Capacity Market delivery cycle and plan their own activities accordingly. It provides a high-level view of the process and should be used alongside the relevant guidance documents and regulatory requirements.
The plan is indicative and may be updated to reflect changes to Capacity Market Rules, Regulations or operational requirements. It is intended to support transparency and planning and does not replace the detailed operational plans maintained by Government, Delivery Partners or individual participants.
You can access the current 2026/27 Operational Plan, as well as Operational Plans from previous delivery years, here.