Balancing services
Millions of households and businesses free to reap rewards…
19 Mar 2026 - 4 minute read
Millions of British households and businesses may now be able to benefit from greater flexibility…
Additional tools added to Demand Flexibility Service
Balancing services
25 Mar 2026 - 2
minute read
Our Demand Flexibility Service (DFS) is set to undergo a major shakeup following approval from Ofgem. For the first time ever, the new service design will enhance year-round participation by offering innovative incentives to both consumers and businesses.
This year, participants in the service will be able for the first time to be rewarded by their energy supplier or third-party aggregator for increasing electricity consumption during periods when Great Britain has excess electricity supplies, as well as for shifting their electricity usage away from peak times. This dual approach will allow users to benefit from strategic electricity use throughout the day.
Since its launch, over 2.46 million businesses and consumers have already signed up to take part in DFS events, highlighting its growing popularity and the impact electricity use at home and in businesses can make.
The service's evolution includes reducing the participation threshold from 1MW to 0.1MW, making it more accessible for smaller energy suppliers and businesses to engage directly with NESO.
Are you a business looking to get involved?
At NESO, we’re committed to supporting the ambitions outlined in the Clean Flexibility Roadmap. That’s why we’re providing dedicated 1:1 support through our Power Responsive team to help businesses navigate and participate in demand-side flexibility. Contact our Power Responsive team to explore how your organisation can benefit.
Want to take part at home?
We’ve compiled a list of all the registered providers taking part in the Demand Flexibility Service. Click below to see if your provider offers the service and how you can contact them about taking part.
Rebecca Beresford, Director of Markets at NESO:
“There are certain times when the GB system is fortunate to have plentiful supplies of low carbon electricity. Enabling consumers to benefit by increasing their electricity use at those times is a critical step to making demand side flexibility work for consumers and the system.
Our evolved service design will maximise the value for consumers and businesses looking to participate in flexibility. We are excited to see participation continue to grow and build on the success of DFS to date.
